SST Laptop + Repair Specialist: Diagnostic and Repair Costs

SST Laptop + Repair Specialist: Diagnostic and Repair Costs

You’re on this page right now because you’ve been having a trouble with your laptop, aren’t you? Laptop problems cause tremendous stress especially if you’ve got tasks that await completion or submission within the day or days.

While I had to leave the unit with SST Laptop + Repair Specialist, I settled a nonrefundable diagnostic fee of PHP400.00. The thing was, whether it would be repaired or not, such amount had to be paid. It’s deductible however from the total repair cost of PHP2,300.00 (plus costs of parts, if ever necessary). I waited for two days before I finally received a text message saying that it’s all repaired. Thanks a lot!

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I know how it feels. I was in this exact scenario a few days ago. I went into hours tweaking the CSS thing of my websites when suddenly my laptop crashed in an audible shutter click. I managed to turn it on, and so it did.

After a few minutes however, the display started to flicker like those effects in horror movies. Then it turned on and off. I could feel the struggle of the whole computer system with the automatic repair mechanisms making attempts and failing to proceed. I got totally stressed out overnight, I should honestly say.

First Attempt: Failed

While hoping it would be fixed the next morning after its long hours of hibernation, I became even more worried because it didn’t turn on, neither had any sign of waking up. I got all my files — class records, slide presentations, and other school-related documents — in it. That’s the big worry about.

I had it checked by my senior high school Mobile Applications and Web Development (MAWD) students, but attempts to make it work were all futile.

Second Attempt: Failed

On the same day, I got advised by my coworkers to have the laptop checked by a computer engineer in another department. He had a reputation of repairing computers. After a brief inspection, he further instructed though that I better check the warranty first with the Acer Service Center.

Sadly, he couldn’t make any further actions with his diagnosis since he didn’t have available tools for such a laptop model.

Third Attempt: Failed

It worked straight though on the next day that I was able to export important files to a flash drive. Then, it crashed again. That time, I got even more pissed off. I called the service center, learned that the warranty already lapsed, and was informed that there was no available technician.

Fourth Attempt: Failed

I was desperate. I searched the web for reliable laptop repair service centers within the area and found one, but I couldn’t locate it at Robinson’s. Soon, I decided to check for shops at SM City Marikina. Then, I finally had the unit diagnosed.

Initial diagnosis (yes, in just three blinks of an eye) was, I must say, suspicious. I figured it out. It was LCD problem accordingly, and it had to be replaced. I asked about the cost. I was told the range was PHP5,500 – PHP7,000.00. I never had the second thought of saying ‘no, not this time.’ Then, I left without any regret. In my mind, it wasn’t the problem. It could have been something related to power supply or LCD flex cable.

I got a second opinion from another store. It’s not really the display but could be some electrically grounded parts or melted transistors, as said. That was a better opinion. I still did not proceed with the repair though as there was an unreasonable repair charge of PHP4,300.00, and I had to leave the unit with them for three days. Another thing, I was afraid someone would mess it up since their approach didn’t translate to any professional service I expected.

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Final Attempt: Successful

So, I had the whole weekend unproductive without my laptop fixed. I continued with my web search for repair shops until I stumbled upon SST Laptop + Repair Specialist. I read about positive reviews, and there’s a shop nearby, at — SM City Taytay. I was even more desperate this time, so I filed an undertime from work.

As I reached the store, a small stall rather, I explained the issues while the lady staff did the writing. Afterwards, she unscrewed all back-lid screws smoothly, identified the inside parts, and copied all the serial numbers. Finally, I got a sight of the complicated system. I was told it’s their standard operating procedure. I even had my signature on all removable components such as the hard drive, battery, and LCD.

While I had to leave the unit with them, I settled a nonrefundable diagnostic fee of PHP400.00. The thing was, whether it would be repaired or not, I had to pay the amount. It’s deductible however from the total repair cost of PHP2,300.00 (plus costs of parts, if ever necessary). I waited for two days before I finally received a text message saying that it’s all repaired. Thanks a lot!

As I came back after two days to fetch the laptop, I was told that the technician had to loosen up the LCD hinge due to some flex cable issues that caused the flickering display. It was the best remedy accordingly. I was also advised to monitor if such problem would still be experienced in the next few days. Should I find the hinge too loose, I could request a little tightening as well. After all, the repair came with one-month warranty. Since it didn’t require any replacement of parts, I got to settle just the balance from PHP2,300.00 minus the diagnostic fee of PHP400.00. It’s PHP1,900.00.

See, there are reliable laptop repair shops out there that handle issues in a professional manner. While it’s my first time having such a repair, I could say that much was learned. I still regret though that I had no patience to wait for the availability of the technician at the Acer Service Center. I could have saved more from the total repair cost.