MANILA – Foundever™, a global leader in the customer experience (CX) industry, has partnered with the Philippine Business for Education (PBEd) under its commitment to provide opportunities for the youth through education and empowerment.
“We are thrilled to join forces with PBEd,” says Karla Mae Ubungen, language academy senior learning manager at Foundever. “Through this partnership, we are not only supporting educational initiatives but also actively participating in shaping a skilled, innovative and globally competitive talent pool.”
PBEd, a non-profit organization known for its advocacy on learning and employability reforms, has welcomed the collaboration with the global CX provider. The partnership will enable PBEd to work with Foundever, specifically the company’s Language Academy program, which will provide specialized skills training for youth taking on digital and customer service roles in the organization. This collaboration will enhance PBEd’s programs and create meaningful opportunities for students to gain practical insights and experiences that align with industry needs.
“We believe that strategic partnerships with industry leaders like Foundever are crucial in advancing our goal of providing quality education and employment opportunities for young Filipinos,” PBEd Deputy Executive Director for Programs Hanibal Camua said “Through this collaboration, we will not only help our youth in their careers but also empower them to become future leaders and innovators for our country.”
PBEd has several workforce development programs that engage industry, academe, government, and other education and employment stakeholders to improve human capital development in the Philippines, especially those with limited opportunities for upskilling and gainful employment. Among these initiatives is “Future Skills Now,” a program that immerses trainees in real workplace experiences. This program seeks to equip participants with practical skills and enhance their employability for digital jobs.
The collaboration allows the two organizations to facilitate internship opportunities within Foundever, providing aspiring professionals with firsthand exposure to the corporate environment. Additionally, the partnership involves skills training to ensure that participants develop practical competencies that are directly applicable in the workforce.
“We understand the transformative power of education,” stated Director of Talent Acquisition and Strategic People Program at Foundever, Rowel Villalobos. “We look forward to working with PBEd. By combining our strengths, we are confident that we can contribute to shaping a brighter future for young Filipinos.”
The partnership between Foundever and PBEd represents a shared vision of a future where education not only meets the needs of the industry, but also empowers individuals to reach their full potential. As both organizations work hand in hand, they are set to inspire positive change and contribute to the development of a more competitive and resilient Filipino workforce.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.